Convergence Communications

CALL CENTER LICENSING KEY CODES

Norstar CallPilot Basic Call Center Authorization (NTKC0103)

Features:

• The Norstar Basic Call Center System for both the CallPilot 100 and CallPilot 150 platforms is compatible with the Norstar Compact and Modular Integrated Communications Systems.
• This Call Center supports 20 configured agents, 10 active agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors.
• Optional Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards.
• Fully functional informal Call Center featuring Call Queuing, Routing, optional Reporting, and Supervisory Functions.
• Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment.
• Intelligent Overflow rules for each Skillset.
• The Basic Caller Center Key Code is compatible with the following systems: CallPilot 100 Release 2.0 & CallPilot 150 Release 1.5 or higher
• $500.00/ea.

Norstar CallPilot Enhanced Call Center (NTKC0128)

Features:

• The Norstar Enhanced Call Center System for the CallPilot 150 is compatible with the Norstar Compact and Modular Integrated Communications Systems.
• This Call Center supports 100 configured agents, 10 active agents, 20 routing steps/skillset, 50 built-in announcements, 30 lines, 16 Supervisors, 30 simultaneous incoming calls in the system, and all agents can be supervisors, and much more.
• Can expand upto 50 active agents see Call Pilot 150 Active Agents Key Code Upgrade.
• Fully functional informal Call Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions.
• Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment. Intelligent Overflow rules for each Skillset.
• The Basic Call Center provides 50 agents of ACD applications
• Includes Call Center Reports
• $3,290.00/ea.

Features:

• Enables the Reporting for Call Center capabilities for Basic Call Center
• Provides real-time status displays, current reports and historical reports that can be accessed at either a system level or a skillset level
• Reporting for Call Center is available on CallPilot 100/150
• $1,850.00/ea.