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Panasonic KX-NCV200 ACD Report Server and Voice Processor

ncv200 The NCV200 ACD report server brings advanced call center functions to your Panasonic PBX system, providing you with monitoring and performance reports, call information history, and agent log-in.

It is easy to optimize call center managemnet with the NCV200's readable and comprehensive performance reports, which can be reproduced in emails or color graphs. The result - increased organizational flexibility and reduced operational costs.

mapACD Report Server collects all the information about the ACD groups defined on TDA PBX. All the past call processing is done according to the information gathered from the TDA PBX.

ACD Report Server collects all the information about the Extensions defined on TDA PBX and their allocation to different ACD groups. All the past call processing is done according to the information gathered from the TDA PBX.

For each Agent an unique ID number can be defined. The Agent logs in the system using the ID number and a password. This feature allows you to exactly monitor Agent activity and efficiency.

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ACD Report Server is an End User call management tool that provides:
  • Real-time Call Reporting
  • Historical Cradle to Grave Reporting
  • Call Logging
  • ACD Report Server is also an ideal tool for Dealers in monitoring and debugging the initial setup of the telephony environment
  • ACD Report Server supports integration with Panasonic TDA PBXs (KX-TDA 100, KX-TDA 200 and KX-TDA 600) via CSTA interface.
This section covers the following topics:
  • Who Can Use ACD Report Server?
  • ACD Report Server Key Features
  • ACD Report Server Benefits
  • ACD Report Server Architecture
  • General Features
  • Monitoring Features
  • Reporting Features

Who Can Use the ACD Report Server?
  • Any IT personnel from both small and medium corporations
  • Any manager that is in charge with infrastructure costs management
  • Any Dealer involved in monitoring and debugging the setup of telephony environment
ACD Report Server Key Features
  • Unique solution in the market that integrates with TDA Panasonic PBX series (KX-TDA 100, KX-TDA 200, KX-TDA 600) via CSTA interface
  • Multi-Client/ Server architecture built under Windows OS
  • 100% GUI monitoring and reporting features
  • Export reports in portable formats like PDF, Word, Excel, HTML, Lotus, CSV, TSV and XML
  • E-mail reports to the desired recipients
  • Designed for 7-days and 24 hours availability
  • Monitor in real-time the ACD operational status of the PBX system by analyzing the tree view window with extensions and call status, and counters that are displayed on the screen lively
ACD Report Server Benefits
  • Affordable solution and easy to use interface
  • Increase the efficiency of decision making process
  • Increase the organization flexibility and reduce the operational costs
  • Analyze the call traffic helping IT stuff identify different trends
  • Help the labor cost management
  • Identify frequently dialed numbers
  • Save costs by recognize either unused or faulty extension and CO lines
  • Assess telephone answer times for individuals and groups
  • Track incoming calls via caller ID information
  • Agent monitor by Agent ID
ACD Report Server Architecture
  • ACD Report Server consists of the following components:
  • ACD Report Client
  • KX- NCV200 (ACD Report Server + Voice Mail System)